Wissen & Dokumentation
Compliance Alert
Ein Monitoring-Hinweis im Kontext.
Dieser gespiegelte Text dokumentiert eine Monitoring-Benachrichtigung und die darin beschriebenen Arbeitsschritte. Er ist kein aktueller Alarm für Besucherinnen und Besucher dieser Seite.
Context
At a glance.
Einordnung
Beispiel einer betrieblichen Benachrichtigung aus dem Service Desk.
Dokumentation
Untersuchung, Bearbeitung und Nachweise zu einem Vorfall festhalten.
Die ursprünglichen Aufforderungen und Aktivitätszahlen gehören zum dokumentierten Quellenstand. Diese Seite überwacht keine Systeme und löst keine Maßnahmen aus.
Explore the details
The original article.
The original service-desk article is preserved below. The editorial context above explains the service; statements in the source reflect its publication date.
Read original article Content & documentation
⚠️ Compliance Alert – Fiduciary Duty & Patient Safety
This ticket was automatically generated by DigitalOn’s Athena End‑to‑End Monitoring Platform.
As a member of the monitoring team, you have a fiduciary duty to proactively log, investigate, and resolve any problems reported on the system monitoring dashboard.
Inaccurate or missing data in CareOn or nephrOn can endanger patients’ lives. Ensuring that data in these systems is accurate, complete and up to date is essential for:
- Safeguarding patient safety
- Maintaining regulatory compliance
- Upholding the integrity of the CareOn and nephrOn platforms
Compliance Alert – Monitoring Activity (Last 60 Minutes)
Only administrator users have accessed the monitoring system in the past hour.
Per the 24×7 monitoring agreement, designated DigitalOn TECH team members must be actively monitoring the system.
| Active users (last hour): | 1 |
| Monitoring period: | 60 minutes |
Admin user activity (last hour):
| USER | REQUESTS | DASHBOARDS | |
|---|---|---|---|
| admin ADMIN | [email protected] | 18 | ???? End-2-End_dashboard |
✅ Immediate Required Actions
Do not close this ticket until all steps below are completed and documented.
- Check real-time error dashboards now:
- CareOn Errors Dashboard → (open the relevant Grafana dashboard)
- nephrOn Errors Dashboard → (open the relevant Grafana dashboard)
- Log in to Grafana monitoring:
URL: https://athena.digitalon.co.za - Investigate all system alerts, warnings, and anomalies shown for CareOn and nephrOn.
- Verify data accuracy and completeness in CareOn and nephrOn:
- Check that all expected data is present
- Confirm that no critical fields are empty or obviously incorrect
- Resolve any issues that could affect:
- Patient safety
- Data integrity (missing, delayed, or corrupted data)
- Critical workflows and alerts
- Document your findings and actions:
- Summarise root cause / suspected cause
- List all remediation steps taken
- Attach supporting evidence (screenshots, logs, timestamps) if available
- Record outcome and whether further follow-up is required
Use this ticket and/or your incident tracking system for full documentation.
⚠️ Failure to perform monitoring duties may result in patient harm, regulatory non-compliance, and breach of fiduciary responsibilities.